Operations and Maintenance Projects Manager
Role location: Milan area
Join our client, leading provider of advanced material handling and automation solutions.
The company specialises in designing and implementing innovative intralogistics systems for various industries. With a focus on optimising supply chain efficiency, it offers cutting-edge technologies for automated storage, sorting, and distribution. Its comprehensive solutions aim to enhance productivity, reduce operational costs, and meet the evolving needs of modern logistics. Backed by global expertise and a commitment to innovation, the company serves a diverse range of clients across sectors such as e-commerce, manufacturing, and warehousing.
ROLE:
The position acts as the key liaison between the Customer, Outsourced Service Hubs, and the company headquarters throughout the contract duration.
This role requires extensive experience in managing teams, customer relationships, and budgets, ideally within international aftersales organizations in the Automation or similar industries.
RESPONSIBILITIES:
Key responsibilities include overseeing the operations of assigned Outsourced Service Hubs and ensuring customer satisfaction, all while adhering to budget constraints and Health & Safety regulations.
MAIN TASKS:
- Cooperate with Project Managers and Service Account Managers as customer business interfaces.
- Act as a Project Manager during the launch phase of new Outsourced Service Hubs.
- Supervise the Outsourced Service Hub Managers in the site organisation (shift patterns, maintenance activities, reporting, routines, trainings…).
- Propose product/system improvements and innovations based on customer support experience.
- Ensure effective synergy between the Outsourced Service Hubs and the headquarters.
- Take part in the recruiting process and set up the induction path of Outsourced Service Hub personnel.
- Together with the Outsourced Service Hub Manager and the Health & Safety Business Partner, guarantee safety standards at local, country, and Group levels.
- Manage contracts with suppliers based on contract requirements and the Team's needs.
- Develop and promote organisational models for Outsourced Service Hubs, ensuring standard processes and methods in cooperation with the Method Engineering function.
- Guarantee continuous reporting to the headquarters and to the customer.
- Support the Outsourced Service Hub Manager when involvement of different functions at headquarters/Group level is required.
- In support of the Outsourced Service Hub Manager, lead the escalation process at headquarters/Group level.
- In support of the Outsourced Service Hub Manager, find effective solutions to ensure compliance with contractual parameters.
- Together with the Outsourced Service Hub Manager, guarantee the training levels of work teams.
- Develop and promote business initiatives in cooperation with the Service Account Managers.
- Together with the Customer, he/she builds and develops routines and reporting to share contractual KPIs and team/system performance.
- Build initial budget, review financial budget on a monthly basis, identify economic gaps, and implement corrective actions if needed
REQUIREMENTS:
- Fluency in English
- Preferably good knowledge of French
- Mastering the office professional package (Word, Excel, PowerPoint)
- Proactivity, orientation to objectives and problem solving
- Excellent planning skills and autonomous management of time based on workload
- Excellent communication and leadership skills
- Attitude to team work
- Strong experience in people management
- Availability to travel
- Flexibility and stress resistance
- Previous experience/Certifications in Project Management and/or Lean Management would be a plus
- Experience in Budget Management
OFFER:
- Competitive salary based on experience
- 10% performance-based bonus
- Company car
- International business travels
Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.